PilotLab

Privacy Policy

Last updated: November 25, 2025

This Privacy Policy describes how PilotLab LLC ("PilotLab," "we," "us," or "our") collects, uses, and discloses your personal information when you use our website pilotlab.net (the "Website") and any of our software-as-a-service products, tools, or related services (collectively, the "Services").

By accessing or using the Website or Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

PilotLab LLC is a technology company that builds SaaS products for specific business use cases, including but not limited to:

  • PilotVerify – Real-time email verification API
  • PilotDrop – Automated voicemail drop platform
  • PilotDocs – Create stunning, interactive API documentation
  • PilotLookup – Real-time phone validation and carrier lookup
  • PilotWriter – AI-powered content creation
  • PilotProspect – Find, score, and route your best leads
  • PilotBin – Capture, inspect, and debug HTTP requests
  • PilotFlow – No-code automation platform connecting web apps
  • PilotSocial – Social media management and scheduling
  • PilotLedger – Cloud-based accounting software

This Privacy Policy applies to all of the above products and any future products under the PilotLab brand that link to this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors to our Website
  • Users who create an account on any PilotLab product
  • Customers and their authorized users (e.g., team members)
  • Individuals whose data is processed by our customers through our Services (e.g., contacts, leads, subscribers), in which case we generally act as a data processor on behalf of our customers.

3. Information We Collect

3.1 Information You Provide Directly

Examples include:

  • Contact details: name, email address, phone number, company name, job title.
  • Account information: username, password, profile settings, organization or team information.
  • Billing information: billing name, address, tax information, and payment-related details.
  • Content and configuration: Data you submit through various products including email addresses, phone numbers, API definitions, prompts, HTTP requests, workflow configurations, social media posts, and financial records.

3.2 Information Collected Automatically

When you visit the Website or use the Services, we may automatically collect:

  • IP address, browser type, operating system, device type
  • Pages or screens viewed, referring/exit pages, clickstream data
  • Time and date of visits, time spent on pages, features used
  • Error logs and performance data

3.3 Information from Third-Party Platforms

We integrate with platforms such as Facebook, Instagram, X (Twitter), LinkedIn, Google, and GitHub. When you connect a third-party account, we may receive profile information, access tokens, and authorized content.

4. How We Use Your Information

We may use your information for the following purposes:

  • To provide and operate the Services
  • To improve and develop our Services
  • To send you communications
  • To ensure security and prevent abuse
  • To comply with legal obligations

5. How We Share Your Information

We may share your information with:

  • Service providers and vendors that help us operate the Website and Services
  • Third-party platforms and APIs you choose to connect
  • Professional advisors such as lawyers, auditors, or insurers
  • Law enforcement or regulators when required by law

We do not sell your personal information.

6. Your Rights and Choices

You can opt out of marketing emails, control cookies, and request access, correction, or deletion of your data.

To exercise these rights, please contact us at:

7. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information for as long as you have an active account or as necessary to provide the Services and comply with legal obligations.

9. Children's Privacy

Our Services are not directed to children under 13 (or under 16 where required by local law), and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the Services after changes constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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