Privacy Policy

PilotLab LLC is a software development company based at 304 S. Jones Blvd, Las Vegas, Nevada 89107, USA. We build custom software for clients and operate our own software-as-a-service products, including:

• PilotLookup: Phone validation API (pilotlookup.net)
• InboxVet: Email verification API (inboxvet.com)
• Flexrop: Social media scheduler (flexrop.com)
• PilotLedger: Accounting software (pilotledger.net)
• WPMate: AI WordPress management (wpmate.ai)
• Bridgeside AI: AI voice agents for dialers (bridgeside.ai)
• VM Hunter: Answering machine detection API (vmhunter.com)
• Pigeonify: Email delivery platform (pigeonify.com)

Some products have their own website and may publish a product-specific privacy policy. Where a product's policy differs from this one, the product's policy applies to that product.

This policy applies to visitors of pilotlab.net, people who contact us or request a consultation, customers and authorized users of our products, and clients of our development services.

When we act as a processor: our customers may use our products to process information about their own contacts, leads, callers, subscribers or website users. In that case the customer controls that information and decides how it is used, and we process it on the customer's behalf under our Data Processing Agreement. Questions about that information should go to the customer who collected it.

Information you give us:

• Contact form and consultation requests: your name, email address, company, phone number (optional), message, and the consent choices you make on the form.
• Account information: name, email address, password (stored in hashed form), organization and team details, and settings.
• Billing information: billing name, address and tax details. Payment card details are handled by our payment processors; we do not store full card numbers.
• Content you submit to our products: for example email addresses or phone numbers you verify, API definitions, HTTP requests, emails and campaigns, call scripts and call data, website content, prompts and financial records.
• Communications: emails, messages and call notes when you contact us or we work together on a project.

Information collected automatically: when you visit our website or use our products we collect device and usage information, such as IP address, browser and device type, pages viewed, referring pages, the date and time of visits, and error and performance logs.

Information from third parties: if you connect a third-party account (for example Google, GitHub, a WordPress site or a phone dialer) we receive the information and access that you authorize. We may also receive business contact details from public sources or partners.

Our website uses cookies and similar technologies to keep it working and to understand how it is used. We use:

• Google Analytics, which uses cookies to measure visits and page views. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser.
• Vercel Web Analytics, which measures page views without using cookies.

Google Analytics cookies are only set after you accept them in our cookie banner, and you can change your choice at any time with "Cookie settings" in the website footer. You can also block or delete cookies in your browser settings. Full details are in our Cookie Policy.

We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of any sale or sharing of personal information, as described in Section 8.

• To respond to inquiries, provide consultations and prepare proposals.
• To provide, operate, maintain and support our products and services.
• To process payments and manage accounts and subscriptions.
• To send service messages, such as account notices, security alerts and replies to your requests.
• To send marketing emails or text messages where you have agreed or where the law allows, with an easy way to opt out.
• To improve our website and products, and to develop new features.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with legal obligations and enforce our agreements.

Legal bases (EEA and UK): we process personal information to perform a contract with you, for our legitimate interests (such as running and improving our business and keeping it secure), with your consent (which you can withdraw at any time), and to comply with legal obligations.

When you submit our contact form you agree that we may contact you by email or phone about your inquiry. Separately, you may choose to receive text messages (SMS) from us. Text messages are only sent if you opt in, and agreeing is not a condition of any purchase.

Text message details: message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us at support@pilotlab.net or 1-888-370-6801. Carriers are not liable for delayed or undelivered messages.

No sharing of mobile information: we do not sell, rent or share your mobile phone number or text message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. We share it only with service providers that help us send messages, under contracts that limit their use of it.

You can unsubscribe from marketing emails using the link in any email. We may still send you service messages about your account or an active project. See our SMS Terms for more about text messages.

We share personal information only as described here:

• Service providers that host our website and products, deliver email and text messages, process payments, provide analytics, support customers, or provide AI and speech services used by product features. They may use the information only to provide services to us. Our current list is on our Subprocessors page.
• Third-party services you connect, such as an AI assistant, dialer, calendar or website platform, as directed by you.
• Professional advisors such as lawyers, accountants and insurers.
• Legal and safety reasons: to comply with law or legal process, or to protect the rights, property or safety of PilotLab, our customers or others.
• Business transfers: as part of a merger, acquisition, financing or sale of assets, subject to this policy.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Depending on where you live, you may have the right to:

• Know what personal information we hold about you and get a copy of it.
• Correct inaccurate personal information.
• Delete your personal information.
• Opt out of the sale or sharing of personal information, targeted advertising and certain profiling (we do not do these).
• Withdraw consent, and object to or restrict certain processing (EEA and UK).
• Receive your information in a portable format.

US state residents: residents of California and other states with consumer privacy laws (such as Colorado, Connecticut, Texas, Virginia and others) can exercise the rights their state law provides. We will not discriminate against you for exercising them. You may use an authorized agent, and if we deny your request you may appeal by replying to our decision.

How to make a request: email deleteme@pilotlab.net for deletion requests or support@pilotlab.net for anything else, or call 1-888-370-6801. We will verify your identity before acting on a request and respond within the time required by law.

If your information was collected by one of our customers using our products, please contact that customer; we will help them respond.

We keep personal information only as long as we need it for the purposes in this policy. Account information is kept while your account is active and for a reasonable period afterwards. Inquiries are kept while we are in contact and for our business records. Some information is kept longer where the law requires, such as tax and accounting records. When we no longer need information we delete or anonymize it.

We use technical and organizational measures designed to protect personal information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your personal information, we will notify you as required by law.

We are based in the United States and process information in the United States and other countries where our service providers operate. When we transfer personal information from the EEA, UK or Switzerland, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Our website and products are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

We may update this policy from time to time. We will post the updated version on this page and change the "Last updated" date. If we make material changes, we will give additional notice, such as by email or a notice on our website.

• Email: support@pilotlab.net
• Deletion requests: deleteme@pilotlab.net
• Phone: 1-888-370-6801
• Mail: PilotLab LLC, 304 S. Jones Blvd, Las Vegas, Nevada 89107, USA