Terms & Conditions

By accessing the Website or using any of the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a company or other organization, you agree on its behalf and confirm that you have authority to do so; "you" then means that organization. If you do not agree, do not use the Services.

You must be at least 18 years old (or the age of majority where you live), able to enter into a binding contract, and not barred from using the Services under applicable law. The Services are intended for business use.

Products: PilotLab operates software products including PilotLookup, InboxVet, Flexrop, PilotLedger, WPMate, Bridgeside AI, VM Hunter, Pigeonify. Some products have their own website and may have additional product terms, pricing pages or policies. If product-specific terms conflict with these Terms, the product-specific terms control for that product.

Development services: custom software development, consulting and related professional services are provided under a separate written agreement, such as a master services agreement, statement of work or signed proposal. That agreement controls scope, fees, timelines, acceptance, ownership of deliverables and warranties for the engagement. Proposals, estimates and timelines on the Website or in conversations are non-binding until included in a signed agreement.

Website content: information on the Website, including blog articles, guides, pricing summaries and case studies, is provided for general information. It is not legal, financial, tax or compliance advice, and may be out of date. Product pricing on the product's own website or at checkout controls.

• Provide accurate information and keep it up to date.
• Keep your login credentials and API keys confidential.
• You are responsible for all activity under your account and for your authorized users.
• Notify us promptly at support@pilotlab.net of any unauthorized use or security incident.

You agree not to use the Services to:

• Send spam or unsolicited messages, or make calls or texts without the consent required by law.
• Violate laws on marketing, communications and privacy, including CAN-SPAM, the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, state telemarketing and call-recording laws, GDPR and US state privacy laws.
• Ignore do-not-call requests, opt-outs or carrier requirements (such as 10DLC registration for business text messaging).
• Infringe intellectual property, privacy or other rights of others.
• Upload malware or harmful code, or interfere with the Services or other users.
• Gain unauthorized access to systems or data, or probe, scan or test vulnerabilities without our written permission.
• Reverse engineer or copy the Services, except where the law allows this despite this restriction.
• Resell or provide the Services to third parties without our written permission.
• Use the Services for any illegal, deceptive or harmful purpose.

Our Acceptable Use Policy gives more detail and forms part of these Terms. We may investigate suspected violations and suspend or restrict access to protect the Services, other users or third parties.

You keep all rights to the data and content you submit to the Services ("Customer Data"). You give PilotLab a limited license to host, process, transmit and display Customer Data only as needed to provide, secure and support the Services and as described in our Privacy Policy.

You are responsible for Customer Data and for having all rights, notices and consents needed to collect it and to let us process it, including consent from people you email, call, text or record through the Services. Where we process personal data on your behalf, we do so as your processor or service provider under our Data Processing Agreement, which forms part of these Terms.

Some Services use artificial intelligence, including AI-generated content, AI assistants, voice agents and automated detection. AI output can be inaccurate, incomplete or unsuitable, and automated detection is never 100% accurate. You are responsible for reviewing output before relying on or publishing it, for how you configure and use AI features, and for any disclosures the law requires (for example telling callers they are speaking with an automated system or that calls are recorded).

Some features rely on third-party AI and speech providers or on your own accounts with them (for example Claude or ChatGPT). Your use of those services is also subject to their terms.

If you contact us or create an account, you agree that we may send you emails and make calls about your inquiry, account, subscription or project. If you opt in to text messages, we may send you texts about your inquiry and related services.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact support@pilotlab.net. Consent to text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our SMS Terms and Privacy Policy.

The Services may connect to third-party platforms such as AI assistants, phone dialers and carriers, calendars, payment processors, website platforms and social networks. When you connect one, you authorize us to access and use information from it within the permissions you grant. We are not responsible for third-party services, and your use of them is governed by their terms.

• Pricing: fees are shown at checkout or on the product's pricing page, or set out in your agreement.
• Subscriptions: paid subscriptions renew automatically for the same period until cancelled. You can cancel at any time and the cancellation takes effect at the end of the current billing period.
• Billing: you authorize us and our payment processors to charge your payment method for fees, renewals and any usage-based charges.
• Price changes: we will give advance notice of price changes, which apply from your next billing period.
• Taxes: fees exclude taxes, which you are responsible for unless we are required to collect them.
• Refunds: fees are non-refundable except where the law requires otherwise or where stated in writing.
• Free plans and trials: may have usage limits and may be changed or discontinued at any time.
• Availability: paid plans are covered by our Service Level Agreement.
• Late payment: we may suspend paid features if fees are not paid when due.

PilotLab and its licensors own the Services, including software, designs, text, logos and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes during your subscription. Ownership of custom deliverables from a development engagement is set out in the engagement agreement.

If you send us feedback or suggestions, we may use them without any obligation to you.

Each party will protect the other's non-public business, technical and financial information that it receives in connection with the Services, use it only for the purpose it was shared, and not disclose it except to people who need to know it and are bound by similar obligations, or as required by law. A separate non-disclosure agreement or engagement agreement, where signed, takes precedence.

You may stop using the Services at any time and close your account by contacting support. We may suspend or end your access if you breach these Terms, fail to pay, create a security or legal risk, or if we discontinue a Service (in which case we will give reasonable notice where possible). After termination you can request an export of your Customer Data for 30 days, after which we may delete it. Sections that by their nature should continue (such as fees owed, intellectual property, disclaimers, limitation of liability and indemnification) survive termination.

EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, PILOTLAB DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT VERIFICATION, VALIDATION, DETECTION OR AI RESULTS WILL BE ACCURATE OR COMPLETE.

TO THE FULLEST EXTENT PERMITTED BY LAW, PILOTLAB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY. PILOTLAB'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID PILOTLAB FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR USD $100 IF YOU PAID NOTHING. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

You will defend, indemnify and hold harmless PilotLab and its officers, employees and contractors from claims, damages, fines and costs (including reasonable attorneys' fees) arising from your Customer Data, your use of the Services, your messages and calls, or your breach of these Terms or the law.

These Terms are governed by the laws of the State of Nevada, USA, without regard to its conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and negotiating in good faith for 30 days. Any dispute that is not resolved will be brought exclusively in the state or federal courts located in Clark County, Nevada, and each party consents to their jurisdiction.

• Entire agreement: these Terms, the Privacy Policy and any product terms or signed agreement are the entire agreement between us about the Services.
• Changes: we may update these Terms. We will post the new version here with a new "Last updated" date and give notice of material changes. Continued use after changes take effect means you accept them.
• Assignment: you may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Severability and waiver: if any provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver.
• Export and sanctions: you will comply with US export control and sanctions laws.
• Notices: we may send notices to your account email. Send notices to us at the address below.

• Email: support@pilotlab.net
• Phone: 1-888-370-6801
• Mail: PilotLab LLC, 304 S. Jones Blvd, Las Vegas, Nevada 89107, USA