Legal Center
Policies and agreements that apply to the PilotLab website, products and services.
This Legal Center brings together every policy and agreement for PilotLab LLC in one place. If you are visiting our website, the Privacy Policy, Cookie Policy and Accessibility Statement explain how we handle your information and how to get help. If you contact us or opt in to text messages, the SMS Terms describe what to expect.
If you use one of our products, such as PilotVerify, Pigeonify, VM Hunter or Bridgeside AI, the Terms & Conditions and Acceptable Use Policy apply, paid plans are covered by our Service Level Agreement, and our Data Processing Agreement and Subprocessors list explain how we process personal data on your behalf. Custom development projects are governed by the separate agreement we sign with each client.
Legal documents
Privacy Policy
What personal information we collect, how we use and share it, and your privacy rights.
ReadTerms & Conditions
The terms that govern use of our website, products and services.
ReadCookie Policy
The cookies and storage we use, and how to change your consent.
ReadAcceptable Use Policy
Rules for using our products, including email, calling, text messaging and AI features.
ReadService Level Agreement
Our 99.9% uptime commitment for paid plans, service credits and support response targets.
ReadData Processing Agreement
How we process personal data on behalf of customers, including GDPR and CCPA terms.
ReadSubprocessors
Third-party companies that process personal data for us, and how we notify changes.
ReadSMS Terms
How our text messages work, including frequency, costs and how to opt out.
ReadAccessibility Statement
Our commitment to WCAG 2.1 AA and how to get help if something is hard to use.
Read
Questions about any of these documents? Email support@pilotlab.net.